Refund policy
Thank you for shopping with Noud Arabia. We value your satisfaction and strive to provide the best products and services. If you are not completely satisfied with your purchase, we’re here to help.
1. Eligibility for Returns
You have 14 days from the date of delivery to request a return.
The item must be unused, unopened, and in its original packaging with all tags, labels, and accessories included.
Items that are damaged, used, or not in their original condition may not be eligible for a refund.
2. Non-Returnable Items
The following items cannot be returned or refunded:
Perfumes and fragrances that have been opened or used.
Gift cards and promotional items.
Items purchased on sale or clearance.
Custom-made or personalized products.
3. How to Request a Return
To initiate a return, please follow these steps:
Contact us at info@noudarabia.com with your order number and reason for the return.
We will provide you with a return authorization and shipping instructions.
Ship the item back to us using a trackable shipping method at your expense.
4. Return Shipping
The customer is responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a shipping service with tracking to ensure the package reaches us.
5. Refund Process
Once we receive and inspect your return, we will notify you about the status of your refund.
Approved refunds will be processed within 5-7 business days and credited to your original payment method.
Shipping costs from the original purchase are non-refundable.
6. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us within 7 days of receiving your order.
7. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
Contact us within 48 hours of delivery with photos of the item and packaging.
We will offer a replacement or full refund at no extra cost.
8. Late or Missing Refunds
If you haven’t received your refund within 7 business days, check with your bank or payment provider.
If you still have issues, contact us at info@noudarabia.com for assistance.
9. Cancellations
Orders can be canceled within 24 hours of purchase for a full refund.
Once shipped, the order cannot be canceled and must go through the return process.
10. International Returns
Customers outside [Your Country] are responsible for return shipping and any customs fees.
Refunds will only be processed after receiving the returned item.
11. Partial Refunds
In some cases, partial refunds may be granted (e.g., items returned with missing parts).
The amount deducted will be based on the missing or damaged components.
12. Store Credit Option
If preferred, you may choose store credit instead of a refund, which can be used for future purchases.
13. Contact Information
For any return or refund inquiries, contact us at:
📧 Email: info@noudarabia.com
14. Policy Changes
We reserve the right to modify this policy at any time. Any changes will be updated on our website.